Return Policy & Refunds
Satisfaction Assurance
60-Day Money-Back Guarantee
We provide a comprehensive 60-day trial period for all purchases made through our official store.
01. Requesting a Refund
If our natural product does not meet your expectations, you may request a full reimbursement within 60 days from your delivery date. To begin the return process, please contact our support team via the main contact desk or through your tracking portal.
02. Return Eligibility
Reimbursement requests must be submitted within 60 days from the original package delivery date.
Customers must return all purchased product containers (full, partially used, or empty) to our receiving depot.
Original shipping and handling fees are non-refundable and will be deducted from the total refund amount.
Approved refunds are credited directly to the payment method or card used during the transaction.
03. Processing Schedule
Once your return parcel arrives and completes quality inspection at our facility, we will issue your refund. Depending on your financial institution's processing procedures, it generally takes 5 to 10 standard business days for the funds to reflect in your account.